Privacy Policy

Last Updated: March 2026

1. Introduction

Whitley Builders Limited ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and protect your information when you visit our website (https://whitleybuilders.co.uk/), use our services, or interact with us.

We comply with the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, title, and photographs of project sites.
• Contact Data: Billing address, project address, email address, and telephone numbers.
• Financial Data: Bank account and payment card details (processed securely via Xero or our banking providers).
• Transaction Data: Details about payments to and from you and details of services you have purchased from us.
• Technical Data: IP address, browser type, and location data collected via cookies when you browse our site.

3. How We Use Your Data

We only use your personal data when the law allows us to. Most commonly, we use it for:

• Performance of a Contract: To provide quotes, manage your building project, and process payments.
• Legitimate Interests: To take project photos for quality control/insurance and to improve our website.
• Consent: To use your project photos in our marketing or to send you newsletters/guides.
• Legal Obligation: To comply with HMRC tax requirements or building regulations.

4. Sharing Your Information

We do not sell your data. We only share your information with trusted third parties to complete your project:

• Subcontractors & Suppliers: To coordinate site visits, deliveries, and specialist trades (e.g., electricians, plumbers).
• Professional Advisers: Architects, structural engineers, or building control officers involved in your project.
• Service Providers: Xero (accounting), Google Analytics (website tracking), and cloud storage providers.
• Legal Authorities: If required by law or to prevent fraud.

5. Data Retention

We keep your personal data only as long as necessary.

• Project Records: We typically retain project files and contracts for 6 to 10 years to comply with tax laws and structural warranty requirements.
• Inquiry Data: If you do not hire us, we delete your contact form data after 12 months.

6. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of the data we hold about you.
• Correction: Ask us to fix inaccurate information.
• Erasure: Ask us to delete your data (where we don't have a legal duty to keep it).
• Withdrawal of Consent: If you agreed to marketing or photography, you can change your mind at any time.

7. Cookies

Our website uses cookies to enhance your experience. You can set your browser to refuse all or some cookies, but this may affect how the website functions.

8. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact:

Whitley Builders Limited Email: james@whitleybuildersltd.co.uk

Address: 34 A Holmethorpe Avenue, Redhill, Surrey, RH1 2NL

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection (www.ico.org.uk).